Shipping + Returns

Shipping Policy

Orders ship using USPS, either Priority Mail or First Class for smaller orders.

All domestic orders will be charged a $6.00 flat shipping fee.

Oh, Canada! We’re going to keep things simple for you as well – $23 flat rate.

International shipping overseas is $30 for all orders up to 4lbs (approximately 12 yards of quilting cotton). Larger orders may incur additional charges.

Loss and Damage 

Spool does not assume responsibility for loss or damage to your package once it has shipped. We will, of course, do our best to ensure that your fabric arrives safely and will assist in efforts to locate a lost package!

Order Processing

Orders are shipped within 2 days (excluding weekends and holidays), though they are likely to ship sooner. You will receive an email with notification of shipment. Order cancellations and refunds will be honored only if your fabric order has not been cut at the time Spool receives your request for cancellation.

Returns

All sales of merchandise are FINAL.

Class Cancellations

Please let us know as soon as possible, either by phone or email if you are unable to make it to a class. In most cases, if you notify us at least a week before the class begins, we will be able to offer you a credit toward a future class. 

If it is less than a week out, but you notify us at least 72 hours prior to the start of class, we will attempt to fill your spot. If we are able to do so (yay!), we will offer you a credit toward a future class. However, if we are unable to fill your spot on such short notice, you will forfeit your class fee.

If you choose to cancel within 72 hours of the class, you will forfeit your class fee.